FAQ

Age requirement?

To join you need agree to the Terms & Conditions and be at least 18 years old or above. Most countries have their own rules regarding online gaming and so you must make sure you're aware of any regulations and adhere to their rules.
How do I make a withdraw?

Login with your current account, go to Withdraw on the user menu. Enter the amount you wish to withdraw and select your bank account. It usually takes 1 to 2 business days to transfer the money.
How can I be certain that 4D13 will pay us?

We are not individual that owning this business but rather we are an organization that have multiple businesses running. We have also happy customer who had received our money without issues.
Is my personal information secure?

We will makes sure that your details are secure all of the time. We use the best quality security measures Secure Socket (SSL 128 bit encryption Standard) and is stored in secure operating environments that allow customer making payments online has never been safer. We will not disclose your personal information to any third party.
Forget username or password?

If you forgot your username, please contact our customer service assistant. If you forgot your password, please go to here to reset your password.
Can I cancel my order?

No. You can't cancel your order once it has been confirmed. So please double check before confirm.
Why is my betting amount not the same when presented at the receipt after purchased

We have a daily limit on each number. If the limit has reached, we will not take the bet anymore and thus resulting your betting amount in receipt different from your original bets.
What are the supported currencies?

VND - Viet Nam Dong